How can we help?
For help with Parable, email support@prodtrace.com. Tell us what happened, your device model, and the app version. If you can, include the book or journey title and the step where you got stuck.
A video won’t play
Parable streams its videos, so you need an internet connection. Check your connection and open the video again. If playback still fails, send us the book and video title and a description of the problem.
Find your saved progress
Sign in with the same Apple account you used before. Your saved books, reading and video progress, journeys and badges belong to that Parable account. If Apple hid your email address, keep using Sign in with Apple.
Delete your account
Open Parable, tap Settings, then Delete account. Confirm the deletion. If you joined with Apple, confirm with the same Apple account so we can revoke its Parable authorization. Deletion removes your account and saved progress. If you cannot access the app, email support for help with your request.
Contact us about your data
You can ask us to access, correct or delete your information at the support address above. Please do not send passwords, sign-in codes or payment details.